Questions, answered.
Everything about buying stock, selling it, and getting paid. Can't find what you need? Get in touch.
Getting started
What is MonkeyGo, exactly?
MonkeyGo is a done-for-you consignment platform. You buy into real inventory at reseller pricing in Shop, we authenticate it and list it across marketplaces through each site's official API, and you keep 80% of every sale — paid out automatically through Stripe Connect.
Do I need to buy inventory myself?
Yes. MonkeyGo isn't blind consignment — you claim stock at its listed buy price, it moves into your inventory, and from there it's yours to list and sell. This keeps quality and pricing consistent across every item in the catalog.
Is there a fee to join?
No. Creating an account is free. You only spend money when you choose to buy stock, promote a listing, or subscribe to MonkeyGoGold.
Buying stock
How do I know what to buy?
Every item in Shop shows its buy price and a suggested resale price, so you can see your rough margin before claiming it. Items with limited stock show how many are left — grab them before they run out.
What happens right after I buy something?
It moves straight into your Inventory. From there you pick which marketplaces to list it on — one click lists it everywhere, or you can choose sites individually.
Can I return or cancel a stock purchase?
Purchases are final once checkout completes, with a few exceptions — see the full Refunds & Disputes policy.
Selling & getting paid
Where does my inventory actually get listed?
Across the marketplaces you pick from your Inventory page, posted through each platform's own official, sanctioned developer API — never browser automation against a site's UI.
How much do I keep from a sale?
You keep 80% of every real sale. That split applies platform-wide and shows up automatically in your dashboard and every sale confirmation email.
How and when do I get paid?
Once your Stripe Connect payout account is verified (Settings → Payments), you can cash out your available balance any time from your dashboard — it transfers straight to your bank via Stripe.
Why do I need to verify my identity with Stripe?
It's Stripe Connect's own requirement for moving real payouts, and it keeps every payout going to a verified account only — not something MonkeyGo can skip or waive.
Advertised Listings
What's an Advertised Listing?
A $20 one-time boost that runs your item through each marketplace's official marketing/ad API for 30 days and gives it a shareable public MonkeyGo page you can post anywhere.
Can I extend one that's already running?
Yes — extend any active promotion from the Promote page for $10/day, added on top of whatever time is left.
MonkeyGoGold
What do I get with MonkeyGoGold?
20% off every Shop purchase and early access to unreleased stock drops before anyone else — details and pricing are on the Subscriptions page.
Can I cancel any time?
Yes, from Settings, whenever you want — you keep Gold benefits through the end of the period you've already paid for.
Account & security
How do I secure my account?
Turn on two-factor authentication from Settings — MonkeyGo supports authenticator-app based 2FA, and step-up verification is required for sensitive pages once it's on.
I forgot my password — now what?
Use Forgot password from the login page to get a reset link emailed to you.
Can I change my username?
Yes, from Profile — usernames can be changed once every 14 days to keep storefront links stable.
